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No dental practice wants to receive a complaint, but even the best-run clinics will face one at some point. How you handle that complaint can have a lasting impact on your reputation, your team, and your patient relationships. Managing complaints with professionalism and empathy not only protects your practice but can also strengthen trust in the long run. Stay Calm and Listen The first and most important step is to listen. Patients who complain often want to feel heard and u

Growth in dentistry is not just about filling more appointment slots or increasing turnover. True business value is built by creating a...

by Nigel Risner Most people chase success. Leaders create it. Here's how SUCCESS is built:   S — See your goal.   Clarity is power.   Define what success looks and feels like.   If your team can feel the goal, they’ll fight for it.   U — Understand the obstacles.   Success isn't a straight line.   Identify roadblocks early.   Internal bottlenecks. Market shifts. Skill gaps.   You can't win a game you don't know you're playing.   C — Create a positive mental picture.   Vision