The
Principals Club

for dental practice owners who think like entrepreneurs Each week, I curate 3 standout episodes designed to inspire sharper thinking, better business decisions, and stronger leadership without the fluff. TKP Insights: Leadership  (The Knowledge Project) A curated set of leadership lessons from several heavyweight guests: what separates average from great. Why listen:   If you’re leading others (team, business, practice) this gives a stronger, richer map than “just be inspirat

Search behaviour is changing rapidly. Patients are no longer relying only on traditional search engines to find healthcare providers. Increasingly, they are asking questions directly to AI tools and expecting clear recommendations. For dental practices, this shift raises an important question. Should you start thinking about your visibility within AI platforms as part of your marketing strategy? How AI Is Changing Search Artificial intelligence tools are becoming a new layer

by sarah buxton Recruitment is one of the most important activities in any business. The people you bring in shape your culture, drive your performance, and determine how well you adapt to change. Yet many dental practices still treat hiring as a reactive task rather than a strategic process. Effective recruitment blends clarity, communication, and consistency. 1. Start With a Clear Understanding of the Role Strong recruitment begins long before you post a job advert. You nee

No shows are more than an inconvenience. They disrupt diary flow, reduce productivity, and directly affect revenue. For dental practice owners, repeated missed appointments can quietly undermine profitability and team morale. Reducing no shows requires clear systems, consistent communication, and a patient journey designed to encourage commitment. Strengthen Your Confirmation Process One of the simplest ways to reduce no shows is to improve appointment confirmation. Automated